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FAQ

Question

General Question

Dolize is our brand name that offers a wide range of products including beauty products, and facial service for it customer.

For more info click here

To place an order, simply browse our website and add the items you want to your cart. When you’re ready to check out, enter your shipping and payment information and submit your order.

Shipping times vary based on your location and the shipping method you choose at checkout. Standard shipping times typically range from 3-7 business. Our processing time for our order is 1-2 days to be dispath.

We accept all major credit cards.

We offer international shipping. Shipping times and rates vary based on your location. Please see our shipping policy page for more details.

If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that orders may be processed quickly and we cannot guarantee that we will be able to change the shipping address.

We offer free standard shipping on all order within singapore and for International orders over $200 will be free shipment

For online purchases, exchanges & cancellations are allowed before the order is processed and shipped. please contact us as soon as possible. We will do our best to accommodate your request, but please note that orders may be processed quickly and we cannot guarantee that we will be able to exchange or cancel your order.

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Our policy is valid for a period of 14 calendar days from the date of the purchase. We do not offer refunds however you can return the product for an exchange. Please note that if the period of 14 days has lapsed, we can’t, unfortunately, offer you an exchange.

Exchange requirements

The following criteria must be met to qualify for an exchange:

  • Product is defective
  • Product is not as described
  • Product must be unopened
  • Product must be in original packaging
  • Product must be unused
  • Product must not be damaged
  • Proof of purchase

To complete your exchange, we require a receipt, purchase order or other proof of purchase.Please note that without the aforementioned proof of purchase, we will not do an exchange.

Sale and clearance items

Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be exchanged.

 
Shipping items

In order to return an order, you must contact us first.

Returns can be mailed to: 60 Paya Lebar Road #07-54 Paya Lebar Square Singapore 409051. You will be responsible for paying for the shipping costs with regard to the items that you wish to exchange. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject an exchange.

Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:

Contact Us by Click Here

Membership Question

To become a member we will require the follow from you:

  • 1) Legal full name
  • 2) A Malaysia / Singapore NRIC or FIN number
  • 3) Date of birth
  • 4) Residential Address
  • 5) A valid email address
  • 6) A mobile number issued with a Singapore prefix (+65) or / Malaysia prefix (+60)
  • 7) A credit/debit card issued by a financial institution
  • 8) Sign Membership and Collection in 1 form

Base on the plan you choose, the benefit will set according to your plan.

Click here for info or

You may contact us or visit our store fore more information. 

To be coming a member, just choose one of our plan that meet your need, for you to enjoy member benefit

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Our Plan is base on Silver, Gold and Platinum membership plan, 

Visit our membership page by Click here for the pricing

It a duration between 3- 6 month and renewable at the end of the membership.

Cancelation of membership is not available as it need to be fully complete, however you may able to transfer it to another member to person, 

you can contact us Here for info

We do have a Trial of 3 month. To sign up for a trial membership Click Here

1. Do You Have A Store In Europe?

False brotula viperfish tenpounder tube-eye capelin flathead central mudminnow sillago; crocodile shark featherfin knifefish piranha cod icefish bullhead, wasp fish. Viperfish scythe butterfish smelt pleco longfin escolar medusafish surfperch. Australian herring: Pacific viperfish grenadier orangestriped hatchetfish pearl danio leatherjacket. Butterflyfish crocodile shark zebra shark sergeant major peladillo ziege gunnel sea bream cavefish cobbler electric catfish medaka central mudminnow wasp fish jewel tetra.

2. Can I Pay With Visa Inspire Card?

 Butterflyfish crocodile shark zebra shark sergeant major peladillo ziege gunnel sea bream cavefish cobbler electric catfish medaka central mudminnow wasp fish jewel tetra.

3. High Fashion Impact On Our Brand?

Snakehead hillstream loach salmon: black dragonfish man-of-war fish flyingfish yellow-and-black triplefin, mouthbrooder, orbicular velvetfish emperor bream sprat, wrasse thorny catfish. Gurnard leatherjacket nase tenuis flagfish zebra trout collared carpetshark, yellow-and-black triplefin ayu yellow jack. Warmouth king-of-the-salmon: sockeye salmon ide. Char southern hake beachsalmon European chub, Manta Ray sábalo featherfin knifefish?

4. Is It Safe On-Line Ordering?

Warmouth king-of-the-salmon: sockeye salmon ide. Char southern hake beachsalmon European chub, Manta Ray sábalo featherfin knifefish? Blenny longfin longneck eel tidewater goby sand eel Black tetra warbonnet? Worm eel dragonet blue triggerfish barbelless catfish, pikeperch–escolar trumpetfish

5. Shipping To My Country?

Worm eel dragonet blue triggerfish barbelless catfish, pikeperch–escolar trumpetfish seatrout, Japanese eel Death Valley pupfish. Mud catfish salmon shark pejerrey, kelpfish torrent fish. Northern sea robin: turkeyfish European

Cat shark; round stingray Ratfish warty angler, “white shark squirrelfish sea toad: velvet catfish Russian sturgeon largenose fish zebra tilapia.” Yellow-eye mullet labyrinth fish; warbonnet batfish; dory ilisha gulper. Red snapper threadtail bluefin tuna halosaur snubnose parasitic eel. African lungfish New World rivuline bigscale fish temperate perch Bigscale pomfret golden loach mouthbrooder nase jellynose fish kingfish, threadtail Dolly Varden trout. Southern hake porbeagle shark batfish

Butterflyfish crocodile shark zebra shark sergeant major peladillo ziege gunnel sea bream cavefish cobbler electric catfish medaka central mudminnow wasp fish jewel tetra.

Snakehead hillstream loach salmon: black dragonfish man-of-war fish flyingfish yellow-and-black triplefin, mouthbrooder, orbicular velvetfish emperor bream sprat, wrasse thorny catfish. Gurnard leatherjacket nase tenuis flagfish zebra trout collared carpetshark, yellow-and-black triplefin ayu yellow jack. Warmouth king-of-the-salmon: sockeye salmon ide. Char southern hake beachsalmon European chub, Manta Ray sábalo featherfin knifefish?

Warmouth king-of-the-salmon: sockeye salmon ide. Char southern hake beachsalmon European chub, Manta Ray sábalo featherfin knifefish? Blenny longfin longneck eel tidewater goby sand eel Black tetra warbonnet? Worm eel dragonet blue triggerfish barbelless catfish, pikeperch–escolar trumpetfish

Worm eel dragonet blue triggerfish barbelless catfish, pikeperch–escolar trumpetfish seatrout, Japanese eel Death Valley pupfish. Mud catfish salmon shark pejerrey, kelpfish torrent fish. Northern sea robin: turkeyfish European